Car Insurance

As John Lewis Money work with a panel of insurers, you’ll need to contact the specific insurer that provided your policy. You’ll need to know your policy number and when your policy started. Your policy number can be found in your policy schedule and on any correspondence you’ve received in relation to your cover.



All of our insurer contact details can be found in our help hub. If you’re struggling to find your policy number or your insurer’s details, please call us on 0345 608 9031. Calls may be monitored or recorded, and call charges may vary.

It would be handy to have the following ready: 

• Personal details to confirm your identity 

• Policy number 

• Details of the event and the losses

• Names and addresses of anyone else involved and their registration number

• Information ready about what's happened, when, and what action, if any, you've taken so far

• Any dashcam footage or photos of the accident and damage to vehicles involved

For policies with a start date before 1 July 2026, please call us on 0330 024 0613. All calls may be recorded and monitored, and call charges may vary.

If you’re over 25 years of age, you are insured against accidents while driving someone else’s car. If you’re likely to be driving their car for long periods of time, you may want to ask to be added as a named driver for comprehensive cover.



There are instances where you would need separate cover, such as driving a van, classic collectable, or supercar. You will find details in your policy documents.  

As we don’t offer a multi-car policy, you’ll need separate policies for each vehicle you want to be insured to drive. There is no limit to the number of individual policies you can have, providing you meet our eligibility and credit checks.

It depends on the cause of the damage. If your vehicle is damaged as the result of an accident, or certain events beyond your control (such as potholes, vandalism, or being hit by another car while parked), yes. This is subject to terms and conditions.



You are not covered for wear and tear from everyday use.

If you need additional support, you can find answers to most queries, as well as ways to get in touch by email or over the phone, in our help hub.

Defaqto Star Ratings are expert, unbiased assessments of financial products based on their features and benefits. Their ratings range from 1 to 5 stars, with 5 stars representing an excellent product with a comprehensive range of features and benefits.

Defaqto's ratings are based on objective analysis of product features and benefits using their proprietary methodology. They don't consider price, provider size, or commercial relationships when determining ratings.

Understanding the Star Rating scale

* A basic product offering only a few features and benefits

** A product offering fewer than average features and benefits

*** A standard product providing an average level of features and benefits

**** A product with a good level of features and benefits

***** An excellent product with a comprehensive range of features and benefits

For more details, please visit www.defaqto.com/star-ratings.