Pet Insurance
Policy documents
Where can I find my policy documents?
If your policy number starts with ‘PETJL’, you can view your policy documents online by logging into the Pet Portal.
For customers with a policy number starting with ‘RSAP’, you can find your documents below.
Customers serviced by Royal Sun Alliance (Bought between 10 July 2022 and 30 November 2025)
Customers serviced by Royal Sun Alliance (Bought before 10 July 2022)
Customers serviced by Royal Sun Alliance (bought on or before 23 July 2012)
John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (Registered company number: 233462).
We are currently changing insurance underwriters from Royal & Sun Alliance Insurance Ltd to Pinnacle Insurance Ltd.
For policies starting with RSAP:
John Lewis plc is an appointed representative (Financial Conduct Authority number 416011) of Royal & Sun Alliance Insurance Ltd.
John Lewis Pet Insurance is underwritten by Royal & Sun Alliance Insurance Ltd (No: 93792). Registered in England and Wales at St. Mark's Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No: 202323).
For policies starting with PETJL:
John Lewis Plc is an introducer appointed representative of Pinnacle Insurance Ltd which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (register number 110866). Registered Office: 4th Floor, Limelight, Elstree Way, Borehamwood, Hertfordshire, WD6 1JH. John Lewis Pet Insurance is a trading style of and arranged, administered & underwritten by Pinnacle Insurance Ltd. John Lewis Plc and Pinnacle Insurance Ltd are not part of the same corporate group.